Generic helpdesk tools don't understand regulatory queries or clinical terminology. VelorQ Support is trained on your platform's own knowledge base, so it answers accurately and routes what it can't resolve to the right person, with full context.
Answers trained on your own platform's knowledge base
Escalates to the right person, with full context attached
See what's being asked and where the gaps are
Set exactly when the AI should hand off to a human
Frustrated users get escalated faster
Flags the questions your knowledge base can't answer yet
Query received with full account context
Type, urgency & complexity determined
AI resolves, or routes with context to an agent
Every resolution improves the next answer
A continuous triage layer — resolving routine queries automatically, escalating the rest intelligently.
Most routine queries resolved without a human
Answers in moments, not a support queue
Support that never clocks out
Your team spends time only on what needs a human